how can I help you?

Has this ever happened to you: the phone rings and it's your friend, crying her eyes out over a guy. And you want to help, but you don't know what to say. Or maybe it's your boyfriend and his boss is doing that thing again that he just hates. Is it better to listen? Or should you chime in?

Lately, one of my best friends has been very depressed. And I don't mean just bummed out or "down," I mean depressed. Lots of crying, lots of tough issues causing her unbearable amounts of pain. And when she calls, I don't even worry about what to say. I'm not stressed out. Eight years ago, though, she was in a similar depression (albeit one less severe and with fewer mitigating circumstances), and at the time, it completely overwhelmed me. She would call, upset, and I wouldn't know what to say or do, and it would make me feel guilty, angry, frustrated, and, really, like a bad friend.


Since then, I've learned five very important words that have saved my sanity (and, arguably, my friendship): how can I help you? Because I want to help, she wants me to help, and yet, trying to read her mind to figure out how to help, and then come up with exactly the right thing to do is exhausting. (I imagine it's like teaching a pig to sing.)

By asking her how I can help, it not only takes the pressure off of me to make things better (or rather, takes the imaginary pressure off of me, since she's not actually doing anything but calling me) but, more importantly, it puts the responsibility for feeling better squarely on her. She has to identify what it is that would make her feel better and then accept it from me when I offer it.

This has worked enormously well for us. And I find I can carry it over into business, too. When my boss comes in with a complaint about so-and-so or a co-worker just can't stand her neighbor, I ask, "how can I help?" (or alternately, "what are you going to do about it?") Because complaining and whining, while it sometime feels good, doesn't solve anything.

"How can I help" shows others that you care about them without bulldozing them with advice they didn't ask for. It keeps you from having to guess what's broken and how best to fix it. And it cuts to the heart of the issue -- getting someone the support he or she needs, without any of our extra crap that they don't need.